Return policy

Complaints Procedure

  1. Any complaints will be handled in accordance with the laws in force in the country.
  2. complains about fishing permission of Lake Katlov can be processed at the operator at:

DOTENHILL s.r.o., Zdeslavice 24, 286 01 Černíny, IČ: 02167590, DIČ: CZ02167590

For refunding of your money, send us:

  • Account number from which it was paid, your name and your contact phone number and written request for withdrawal from the contract.

Withdrawal from contract

The buyer has the right under paragraph 6 of the amendment to the Civil Code (Act N.367 / 2000 Sb.) To cancel the contract within 14 days from payment for services. Amount of money will be returned to the account specified in its application for withdrawal of the purchase contract. After receiving your application seller checks all information and immediately returnes relevant amount for ordered services to the buyer.

If the contract is canceled more than 14 days after the payment was made, there will be deducted amount of 10% from the order to the buyer as a non-refundable fee.
  • A request for withdrawal from the contract send to our e-mail.

Hotline complaints

  • +420777 182 872